Move to Borrowing navigation
The browser you are using is outdated and may not display all the features of this website correctly. For the best online experience on sabb.com and improved safety features, we recommend that you update to the latest version of the browser.
This link may allow you to access a non-SABB website. SABB has no control over the linked website and is not liable for your use of it. Proceed
This linkmay allow youto access a non-SABB website. SABB has no control over the linked website and is not liable for your use of it. Proceed
For further information about SABB products and services, please call, email or send us a message
Outside KSA +966920007222
Outside KSA +966114408999
Outside KSA +966114408666
Using mobile or from Outside KSA +966114062805
Make a complaint
The Customer Care Unit is a specialized department dedicated to handling your suggestions, complaints and views efficiently, with the aim of developing the Bank’s services to meet the needs and expectations of ours.
Make a complaint
SABB has developed a network of branches located all over the Kingdom of Saudi Arabia to support you and your business
Visit the following link to learn about the new Consumer Financing regulations Click Here
You can view SABB's Banking Fees & Charges through the following link Click Here
To apply for a SABB product, please use the following link and complete the appropriate form Click Here
Find out how to calculate Tawarruq profit for SABB Credit Cards via the following link Click Here
Get full details about the SABB ICSABB Electronic Reward Programme through the following link Click Here
Learn how to unlock your SABBNET account easily by clicking on the following link Click Here
Click the link to view Fees and Charges for SABB Credit Cards Click Here
To calculate the maximum Personal Finance amount you are eligible for, please click the following link Click Here
The following link provides information useful when you are planning to use SABB Credit Cards during travel Click Here
Click on the following link to discover your International Bank Account Number (IBAN) Click Here
Click the link to view features and benefits of SABB Visa Low-Limit Credit Card Click Here
Check out all available services on SABB Mobile Application by clicking the following link Click Here
The following link provides the avialble cannels for your credit card payment Click Here
10 ways to help you stay safe online while performing your banking transactions Click Here
The following link is updated continuously with the recent offers on SABB Credit Cards Click Here
Answer 1: In the event an error made by the ATM machine in tearing one of the banknotes provided to the client, it can be replaced at any of our branches or even at any other bank. Note: The client must provide at least 75% of the the banknote that is to be replaced or, in other cases, the client must request an order regarding this matter and the money will be replaced after checking the validity of the claim.
Answer 2: Yes, account clients can change their registered mobile number through a SABB ATM. Other clients can do so by visiting a SABB branch.
Answer 3: Yes, SABB clients can donate to certified charities through a SABB ATM.
Answer 4: Yes, you can use a SABB ATM to pay for government services.
Answer 5: Yes, you can subscribe to an IPO and raise capital through SABB ATMs. But please note that the first subscription does require a branch visit.
Answer 6: The denominations accepted are: Fifty Riyals (50), One Hundred Riyals (100) and Five Hundred Riyals (500).
Answer 7: All SABB branches are open from at 9:30am to 4:30pm, Sunday to Thursday - except the Jubail industrial branch which is opens from 9:00am to 5:00pm, and the Tamimi branch which has two shifts, from 8:00am to 12:00pm and from 4:00pm to 8:00pm
Answer 8: You can add beneficiaries through the SABBNET service or by visiting any of our branches.
Answer 9: Yes, a SABB customer can benefit from the emergency cash withdrawal service, in addition to receiving help in opening an HSBC account abroad.
Answer 10: There are many reasons why an ATM might withhold your Card - some are technical problems, some a result of issues with the card itself (such as an expiry date in the past), and some from a problem with the client’s account (such as failure to update personal information).
Answer 11: SABB accountholders can change their registered mobile number by visiting any of our branches or through a SABB ATM. Customer holding only a SABB Credit Card SABB must visit a SABB branch.
Answer 12: You can make your government service payments through any direct channels (SABB Direct / SABBNET / SABB Mobile / SABB ATMs) or at any SABB branch.
Answer 13: Yes, but the first IPO subscription must be made through a SABB branch. (This seems to be the same as Q5 above.)
Answer 14: All major currencies can be deposited at a SABB branch (Saudi Riyal / American Dollar / British Pound / Euro). You can only deposit Saudi Riyals in the cash deposit machines.
Answer 15: Yes, you can register in Simah by using the SABBNET service.
If you received the loan before the 16 September 2014, you can make a request for an additional loan after paying the first 6 instalments. If you received the loan on 16 September 2014 or later, you can apply for an additional loan after paying at least 20% of the loan amount in instalments.
You can receive a letter to prove indebtedness by visiting any of SABB branches and filling in the form for proving indebtedness.
You can receive these documents by visiting any SABB branch.
You can request early payment of the loan by visiting any SABB branch.
Yes, you can request a personal loan and a home loan together, provided that the total premiums do not exceed your maximum monthly payment rate.
Yes, you can inquire via SABBNET, by calling customer service, or by visiting any SABB branch.
Yes, you can receive a loan from SABB as a joint-account with spouses or any first-degree relative (such as father, mother or siblings).
Yes, the profit margin is fixed until the end of the loan period.
It is the true annual rate across the entire loan term - calculated by dividing the gross profit by the the original average balance during the period of repayment. And it is determined on an annual basis and represents the actual cost of the loan. Profits are calculated on a daily basis starting from the date of the transaction.
Yes, you must transfer your salary to your account at SABB.
Based on the the regulations of The Saudi Arabian Monetary Agency, banks can offer you loans with repayments of up 33% of your monthly salary. You can visit any SABB branch to find out the amount of the loan you can get, or learn the approximate amount of your loan by using the personal financing calculator.
No, you do not have to present any guarantees of warranties to receive a loan.
SABB understands their customers’ need for personal loans to improve their family situation or achieve their families’ aspirations. In the event of the client’s death (God forbid), SABB can exempt the client and the heirs from all remaining instalments and discharge the debt. To be eligible, the client must have provided true and complete information in the medical questionnaire when taking out the loan. (For more details, please read the instalment agreement.)
SABB can exempt a client from all of the remaining instalments in his debt, if he becomes totally and permanently disabled (God forbid), or in the event of continued disability for at least six months from the date of the event (accident or illness) that has caused the disability. To be eligible, the client must have provided true and complete information in the medical questionnaire when taking out the loan. (For more details, please read the instalment agreement.)
You can benefit from your ICSABB points by visiting stores participating in the programme and redeem points for purchases from the salesperson via the ICSABB points machines available. You can also benefit from these points by using them to pay the annual fees on the Card as per the terms and conditions.
You can see the points you've earned on ICSABB through the SABBNET service or by calling the Customer Service Centre. You can also learn the details of the points you've redeemed through the SABBNET service.
The points expire after one year from the date they were earned, if they have not been used.
You can pay your unpaid SABB Credit Card through a transfer from any bank abroad for the benefit of the Credit Card, adding the following information on the transfer form. SABB (The Saudi British Bank) Swift Code: SABBSARI For payment to Credit Card No.: (please specify your 16 digits credit card number) Customer Name
Yes, you can pay you SABB Credit Card bill through a SABB ATM.
Five days must pass from the date of the transaction and, if the transaction has been charged to your Credit Card and shows on the statement, you can raise an objection to the transaction.
You can repay the amount due to your SABB Credit Card through the SABBNET service by selecting Payments, choosing Add Payee), choosing the type of card (Visa / MasterCard), then select Add to My Bills, inserting your 16-digit Card number and a convenient reference-name, then adding it to your list so you can repay with ease and comfort each time.
You must visit the nearest SABB branch and fill in the application form to apply for a Supplementary Card for a family member.
You can access your Card statements through SABBNET by selecting Statements and Advices. You will be able to see your Credit Card account statements for the last three months.
No, you cannot receive two Credit Cards of the same kind.
No, you cannot.
You can do that by selecting Transfer to a SABB Beneficiary, then entering the 16-digit Credit Card number.
You can change your SABB Credit Card password through the SABB Direct service, SABBNET service or a SABB ATM.
The daily limit for depositing cash through cash deposit machines is SAR 100,000.
Foreign transfers take two working days. If the beneficiary does not receive the transfer and wishes to raise a follow-up request regarding the transfer, there is a charge of SAR 150.
In this case, you will need to communicate with the bank card issuer, and that bank will then start the refund procedures after verifying the authenticity of the claim.
The daily limit for withdrawals through the ATM is SAR 5,000 or its equivalent in foreign currency. The withdrawal details are updated during the last hour of the day.
Yes you can. To make an internal transfer to a SABB customer via a SABB ATM you must enter the account number in the appropriate box. As for transfers to other local or foreign banks, you can transfer after you have added and activated the beneficiary through the SABBNET.
Yes, you can pay through the Utility Bills service on a SABB ATM.
Yes, you can get a brief account statement. You can also request that a detailed account statement be sent to you by email.
You can activate the Card through the auto-responder by pressing 4 after calling the number found on the back of the card.
You can pay bills through SABB Direct service by selecting the number 1(banking services), then selecting 1 (transfers and payments), then selecting 1 (payments), and then choosing 1 (SADAD).
SABB Mobile is a mobile phone application for smart devices. You can conduct a range of transactions through smartphones and tablet devices anytime, anywhere. To access SABB Mobile, use the same username and password as your SABBNET account, and an access code sent to your mobile or security code from your safety device (Token).
All current customers who are registered for SABBNET can also use SABB Mobile without any further requirements for registration.
With SABB Mobile, you can: - Access accounts and details of balances and transactions. - Access your list registered beneficiaries. - Make transfers in Saudi Riyals or foreign currencies - Make transfers between SABB accounts and local or foreign banks (the beneficiaries accounts must first be registered on SABBNET and activated by phone). - Access your billing and payment records (payees must first be registered on SABBNET). Please note that the limits for transactions on SABB Mobile are the same as transfers and payments on SABBNET.
The SABB Mobile application is free, but some fees my be charged by your phone service internet provider. Please check with your service provider before using the Internet.
Apple devices - iPhones, iPads, and third-generation-or-above iPods. And all Android-powered devices.
SABB Mobile is similar to the SABBNET service. It has the same security standards to protect your account and banking information. Namely: - A security code generated by the security code device (Token), which is required for completing transactions. - A code that is sent to the mobile phone that is registered in your account information,which is required for completing transactions.
To access the full content of SABBNET and the website, click on the Entire Site link on the SABB Mobile home page.
No, customers must register for SABBNET using their personal computer, before they can access SABB services through a mobile smart device. You can use your SABBNET data to log in to the SABB Mobile service.
Only SABBNET customers already using the security code device (Token) will need it to access SABB Mobile.
Please log in to SABBNET through your personal computer to change your login data. Note that your login data on SABB Mobile is the same data you use on SABBNET.
We recommend that you end a SABB Mobile session correctly by clicking the Exit button at the bottom of the screen.
All current accounts, savings, Credit Cards, investments and supported secret accounts.
You must add the new billing account on SABBNET, before being able to pay the bill through SABB Mobile.
With SABB Mobile, you can make transfers in Saudi Riyals and foreign currencies - transferring between your SABB accounts and other accounts at local or foreign banks.
© SABB, Saudi Arabia. All Rights Reserved, 2019